PrivateReview is an all inclusive solution for customer satisfaction evaluation that allows your clients to give you their perspective. It’s more than just showing that you care about your customers. It’s about keeping your finger on the pulse of your day-to-day operations and gaining instant insight into the quality of your service.Watch the Video
Customers directly express their positive or negative impressions.
Get deep insights about your customer experiences.
Take action based on customer feedback, consistently deliver superior service and increase your brand value.
Did your customers find what they were looking for? How happy are they? Ask the right questions and find out where you excel and where you need to improve.
You can create surveys with different question types and multiple languages. Results are displayed in near real-time providing you with the ability to instantly intervene if needed.
By placing QR codes / NFC tags at key points, you offer your customers the opportunity to comment about your business.
Leverage your customer database to target your audience.
A simple easy to use interface delivers comprehensive analytics and helps you identify all the actions needed to improve your operations and increase your customer retention.
PrivateReview means that...
Monitor your performance daily and check the results as often as you want.
The customers are those who pinpoint the areas that need your attention.
Give voice to a large portion of your customers.
Enable unhappy customers to defuse their discontent and thus limit the possibility to tell others about their poor experience.
Measure consistently your customer satisfaction without employing human resources.
Offer your employees an incentive to provide the best possible service.
We selected the PrivateReview solution because it offers us the ability to comprehend the airport’s visitors level of satisfaction on a daily basis.
The high response rate, which surpasses 2,000 monthly recordings per device on average, allows us to analyze in depth all the data per device, per day and per hour, as well as combine them with the information we extract from other customer satisfaction surveys we conduct in the airport.
This specific solution has proven to be extremely useful in our employees rating and training process, offering us the ability to focus and trace the margins for further improvement. We monitor the data daily and we combine them with the information we acquire in regard to each store’s operation in general as well as the local market conditions. As a result, we have a broad view and determine any third party internal or external variables which we are able to address and resolve them in a positive fashion.